change a sim card

[RosieR]

Hi @barberannie why do you want to change your sim card?  Only the moderators can change your sim card.  Contact the Moderator_Team here 

>> type SIM card swap

>> click Contact Us

>> click "Click here to submit a ticket"

or send a private message to the moderators here.

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators.  Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

I hope this helps

RosieR

[HALIMACS]

@barberannie 

Messaging from Public Mobile is:

Please note: In order to protect our customers from SIM swap fraud, we have temporarily disabled all online SIM swaps through Self-serve as of March 8th. To change your SIM card, please submit a ticket Chatbot (tiia.ai)

[BKNS27]

@barberannie Do you have a question on how to port your old number over to PM and how to switch over?

[softech · Accepted solution]

If you meant you have a new SIM to replace an existing one, you need to open a ticket with the Mod and have them complete the Change SIM for you.  

To change your SIM card, please submit a ticket here

[Anonymous]

 @barberannie : Please describe what your intentions and needs are to do with a SIM card. Maybe you want to move it to another phone. Maybe you lost it and have a replacement.