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cant remember email to log in account

William
Good Citizen / Bon Citoyen

i cant remember on of mine email to log in my account. what should i do ?

2 REPLIES 2

BKNS27
Mayor / Maire

@William 

When you actived your SIM the same time as joining this Community using the same email address.

Click on your avatar on the top right>My Settings…there you will find the email address you used.

 

If you used a different email address for the two accounts then you will need to search in your archive emails for the Welcome to PM email or reach out to a CS_Agent to help you.

softech
Oracle
Oracle

@William try to use Reset Password link there.  Enter all the email addresses you have and then see which one get the email from PM in the end

 

If that doesn't work, open ticket with PM support:

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

 

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