cant finish activation

[Jack1233Russell]

Trying to activate subscription but getting error message

[Jack1233Russell]

Because it wasnt activated I could not get a code sent to the phone so i opted for the code sent to my email which I did enter. But still get error XXX

[HALIMACS]

Yes.

You should get a code sent to complete the activation to the Public Mobile device with the Sim in it.

[Jack1233Russell]

Ticket created. I took the sim card out for now so I can make calls. Do I need to put the PM card back in for activation?

[HALIMACS · Accepted solution]

If you're using the public mobile app, @Jack1233Russell , and you have not got to the payment page, uninstall the app and reinstall and try again.

Failing that, contact support:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.