cant access email

[liv1]

i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?

[Meow]

You have to ask agent to update your email so you can login to your account.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[iliketotalk · Accepted solution]

@liv1 hi you will need to create 

a ticket through Simon to speak to a customer service agent they will help you  update  your new email 

 Click here if you have issues using Simon , try to pm them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will get a response from them in your community envelope