cannot understand the instructions

[carol9]

the sim card is not activating

[Lorca]

If, after you log in and see that your account is activated, try restarting your phone.

[azeemhaq]

For sim activation, i have shared the activation link to you, complete the details as required by the activation template using the link shared, select your mobile number, add the balance according to your selected plan and follow the instructions.

Login to self service account and there you can see if the balance is showing or not.

if the balance is showing, your account is already activated and the activation status will also be shown. Thank you.

[zblackma]

@carol9 how far did you get in the activation? Check to see if your credit card was charged. If it wasn't, wait 50 minutes from last attempt, clear your browser history, go to private or incognito mode and try again to activate your sim card.

If it was charged then your account was created. Insert the sim into your phone and try to log into your self service account. Welcome to Public Mobile.

[RossN]

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@carol9 wrote:

the sim card is not activating

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@carol9   hi try the live chat for activations on this page https://www.publicmobile.ca/en/bc/plans

[hairbag1]

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@carol9 wrote:

the sim card is not activating

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Top of this page, click Get Started and you'll find an on-line help, Live Chat.