01-31-2023 08:06 PM
I have paid for 'unlimited minutes'. But when I try to make a call, you claim that I have run out of minutes. Fix this please.
Solved! Go to Solution.
01-31-2023 09:21 PM
01-31-2023 08:16 PM
I can call out. Will try to see if I can receive a call and text.
01-31-2023 08:15 PM
All in-market plans have unlimited international texting.
I was moreso referring to WHICH plan you are on - to ensure the unlimited calling and all.
In any case, seems you're in good hands with @Handy1 so I'll leave you at it.
01-31-2023 08:14 PM
@Carrickbraith So you can call out ? Can you receive call and text .. just not text out … maybe try resetting network settings and or try SIM card in another phone if you have one to see if services work properly and finally try to reseat SIM card tray no lifting or rising just flush and pushed in all the way
01-31-2023 08:13 PM
Account says I have:
Unlimited International Text
Usage history records all the texts as having been sent, but they are not being received by the recipient.
01-31-2023 08:11 PM
01-31-2023 08:10 PM
Oh but wait: when I add a '1' before the number, and try to text that number, the text still won't go through.
01-31-2023 08:10 PM
@Carrickbraith If it’s a new number and you just activated it and the 1 in front of contact doesn’t work it could be a provision issue with SIM card , in which case you need support to open ticket
Getting support / submit ticket
Or while your already here and logged in the community
01-31-2023 08:09 PM
Oh Jeebus: it was missing the '1'.
01-31-2023 08:08 PM
Thanks for this.
No, new number. I'll check the '1'. But have tried rebooting...
01-31-2023 08:07 PM - edited 01-31-2023 08:08 PM
Try to reboot your device and reset network connections.
Also, check your self-serve site to confirm the plan details. Let us know what is displayed.
Before logging in, do so in Private or Incognito mode to ensure no caching issues with the site.
01-31-2023 08:07 PM
@Carrickbraith Did you just port number over ? Are you trying a 1 in front of the contact ? And did you try rebooting the device ?