cannot access my account

[BKNS27]

@SuperGranny 

Did you create a Eversafe ID before login to your account? If not, click on Sign Up before login to your account.

 

[Handy1]

@SuperGranny  Submit ticket with support to help you regain access to your account 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@SuperGranny 

what was the issue? username/password? or unable to receive 2FA?

if an username/password issue

you can first try to Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) and then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there