cancel subscription

[whyneednickname]

unable to cancel subscription via my account - chatbot suggestions don't work

[Dunkman]

@whyneednickname 

If you can access your self service account, you can unsubscribe from your subscription. This will turn off your pre authorized payments. On your next payment date, your account will be suspended. Once supended over 90 days, then the account will be permanely closed and number lost. 

Another option is to port your number to another company.  Then that will automatically close your PM account. 

[hTideGnow · Accepted solution]

hi @whyneednickname 

what you can do is to login My Account, go to Payment page , click Manage Subscription and disable Subscribed there.

if you cannot login My Account for any reason, ask PM support agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage