canada usa mexico plan

[baker911]

signed up for canada usa mexico plan 

showing att 

i can receive calls fine, but cannot make a call to canada or mexico using any of

011 52…

001 250…

1 250… 

help.?

[hairbag1]

@baker911 

using my experience, I found that to call Canada whilst in Mx, I used +52 / area code / number    That worked every time for me.

[hTideGnow]

hi @baker911 

you need to call by dialing 011 52 or + 52

since you tried and didn't work, ask PM agent to check and refresh the account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage