can't send or receive pictures

[JackieHovan]

Hi, I reset my phone to factory and I can not send or receive pictures in my text messages. Thanks for any help.

Jackie 

[JackieHovan]

Thank you so much, it worked using the first option for APN type. 😊

[softech]

@JackieHovan let us know of you have trouble update or saving the APN settings,  we have workarounds:)

[softech · Accepted solution]

@JackieHovan try to Reset All Network and see if it gives the correct APN

if not, try to either add a new PM APN profile or update and make change to an existing one.  This is the full APN settings 

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[gpixel]

@JackieHovan 

your apn is incorrect... are you able to delete those apn? delete them all if you can and then reset your network settings

sp.mb.com is what your looking for. what's the make and model of the device?

[JackieHovan]

Data is on, 

[JackieHovan]

No luck, Do I have to change everyone of the listed access points? Screen shot attention. 

 

[Yummy]

If you are using native texting app, in order to send/receive pics DATA has to be on even though send/receive will not use your data allowance.

[JackieHovan]

Thanks, I'll check 

[JK8]

@JackieHovan 

Make sure cellular data is on and your apn settings are correct.

https://apn-canada.gishan.net/en