can't receive call after new activation

[chilli0613]

I joined PM 1 week ago and super happy:)

then my wife join also yesterday and porting from CHATR

She can send  texts and make calls but cannot receive.

I call her number but still her CHATR voice mail

Please help!

[srlawren]

@Shazia_K did you maybe respond to the wrong thread here?

[Shazia_K]

Hello @dongliang007, 

I'm sorry for the payment confusion, 

The actual payment that was taken from your credit is $108 + $12 your account balance = $120

The $126 is not a charge, in fact it's the credit given by the system to balance the price plan. 

Thank you, 

Shazia

[chilli0613]

I already sent you thro private msg

[Shazia_K]

@chilli0613, 

I'm sorry about this,

They rejected the port request again, can you send me the Chat-r phone number again? just want to double check we have the right number.

Thanks,

Shazia 

[Shazia_K]

Hey @chilli0613, 

I'm working on this for you, 

Can you please allow a short time? will update soon.

Thanks,

Shazia

[chilli0613]

Hi,

PM claimed it was rejected by CHATR but I call CHATR and they confirmed everything is ok and ready to transfer out, any idea?

Regards

[Shazia_K]

Hello @chilli0613, 

I'm sorry about this, 

This seems like the port did not complete. 

Can you please send me the following info via private message? 

-Porting number

-Account number with Chatr

Thanks,

Shazia

[JaK]

Tagging mods for a look, @Shazia_K @Mary_M

[bakedcorn]

Hi there.

It sounds like the number has not been released or ported over from Chattr.  You may want to check to ensure that account is fullfilled and in good standing order - it does happen.

One of the admins / PM service reps may be able to confirm this once they are signed in.