can't log in to my son's account

[marczyslaw]

Hi, I;m not able to log in into my 14 years old account with his email adress. please hepl. I;m trying to upgrade his plan.

[hTideGnow]

hi @marczyslaw please try using incognito/private/secret mode on your browser

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437