can't apply voucher

[xhzhou]

bought a $40 voucher from superstore, when applying it to account got error: Unfortunately, Voucher #************ could not be added. Please verify the Voucher and try again.   How can I get it resolved? 

[xhzhou]

thanks, sent moderator a message, hope they can solve it soon.

[geopublic · Accepted solution]

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@xhzhou wrote:

thanks, just tried to dial *611 to applay, got the PIN is not valid. 

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@xhzhou Known problem as many other customers are reporting the same issue. You need to message the moderator the PIN and ask them to activate them for you.

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

[xhzhou]

thanks, just tried to dial *611 to applay, got the PIN is not valid. 

[RossN]

@xhzhou  hi did you dial *611 and try to apply it there?