hi @Honey_ginger
new activation? what phone do you have?
does data work?
Try Reboot the phone first and then Reset Network Settings
if that does not work, try your sim card in another phone
Also, check your My Account and check if your account is active
if nothing works, ask support agent to help.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
