calling Mexico

[Pharmbouy]

Signed up for the Xmas gift international calls.  Shows on my add-ons.  I dial mexico

011 52 phone number and does not go through.  Says does not accept short code.

I also rebooted my phone

Larry

[fredweet2]

any resolution to the mexico calling short code issue?

fred

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@Pharmbouy wrote:

Signed up for the Xmas gift international calls.  Shows on my add-ons.  I dial mexico

011 52 phone number and does not go through.  Says does not accept short code.

I also rebooted my phone

Larry

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[computergeek541]

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@Pharmbouy wrote:

where is this ? located

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It's in the bottom right hand corner of the screen. Alternatively, you can use https://publicmobile.ca.ada.support/chat/ .

[Pharmbouy]

where is this ? located

[Pharmbouy]

I tried an England number and got the same respose.

[Pharmbouy]

If it worked for you and does not for me, I can only think that my 400 min available on international calls from the free gift does not actually work.  It shows I have it but I guess I realy dont.  I will try a europe number shortly.

[Lowufo]

Click on the ? and open a ticket for a moderator to have a look at what the issue is. 

[Pharmbouy]

Nope, +52 does not work for me

[Pharmbouy]

tried that, did not work.  I think that free gift they are promoting is fake.  Nothing works.

[Pharmbouy]

I tried that number.  I got "we don't support the short code you are trying to reach"

I think that free christmas gift they are promoting is fake.

[Pharmbouy]

Yes, my add-ons say I have 400 mins available

[computergeek541]

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@Pharmbouy wrote:

Signed up for the Xmas gift international calls.  Shows on my add-ons.  I dial mexico

011 52 phone number and does not go through.  Says does not accept short code.

I also rebooted my phone

Larry

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I would also try +52 followed by the phone number.

[hss]

Try this
"In some countries, there is a different procedure for calling a mobile phone number. For example, when calling a mobile phone in Mexico, you must add a '1' to the country code. So, if you are calling a mobile in Mexico City, Mexico (country code 52, and city code YY), you would dial 011 - 52 - 1 - YY - XXXX-XXXX."
https://www.fcc.gov/consumers/guides/international-long-distance-calling-made-simple-tip-sheet

[ChuckYeah]

@Pharmbouy Try this as a test: 011 52 55 4777 2929 Microsoft. It worked for me! 

[ChuckYeah]

Try 011-52- 10 or 11 digit number

Edit: Sorry I didn't read that right, that's what you did. 

Do you have an active account and International minutes?