heading to the states and wanted to check out 611. In USA i believe 611 will not work and will need to call teh 1800 number) Anyways the prompt said my plan will be pay at 2am est on my renewal date and plan will be renewed at 5am (this second part was a little later in the process)which was intereting to know.
Back to the story one of the promps was to check my addon usage ( i have both data and longdistance) i was curious so i pressed the button, the prompt says sorry we couldt retrieve your information, forwarding you to a live agent. after a little while of being on hold I hung up beacause i really didnt need the info.
So the question is what would have happened if i actually got through to a live agent/wold i have gotten through to one? If yes woudl teh simply say sorry go to selfserve?
Yes I know PM is community support only, but the system is sending me to a live agent i am not asking for one.
@CS_Agent or @Jeremy_M are you able to add some clarity as to what happens in the above?
Depending on the above answer maybe the 611 prompt should be modified so say check online rather we will get you a live agent.... or be removed comletley.
also about the 611 not working in the USA, I am assuming i would have to call the 1800 number from a regular phone and not my PM phone? correct or get online and to all from self serve.
