blocked account

[Elisama9109]

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much 

[BKNS27 · Accepted solution]

@Elisama9109 

You will need to create a ticket to a moderator to allow you to access your account by clicking on the SIMon chat button and type create ticket.

You will need to provide your secret PIN, email address, cell phone number etc.

[Elisama9109]

I already tried, and if it is the same email account. 😞 

[Anonymous]

 @Elisama9109 : Do you still show the message where it says it's blocked?

Regardless...maybe wait about an hour and try again. Make sure you're using the same email address that you got your welcome email or other marketing emails on.

[NDesai]

@Elisama9109 You will need to contact moderator team get your account password changed. 

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.