billing

[COMPASSIONATE]

i am being billed for two phone

[darlicious]

@COMPASSIONATE 

You have been a customer for quite awhile. There have been the odd report of autopay double charging your card. If both charges on your card are posted vs one pending and one posted and only your plan was paid for vs paid and with your plan amount also sitting as available funds in your balance then contact the CSA's to find out what happened to the extra charge.

If you have the extra amount as available funds in your balance its easier to leave it to pay for your next renewal but you may want a CSA to open a ticket with the tech team to investigate the cause of the extra charge so it doesn't reoccur.

[softech]

@COMPASSIONATE  did you activate in the store or you activate online yourself?

did you recall there was issue with the activation and you have to do it twice?    

Or did you have Autopay setup, and thought Autopay failed and you manually paid ?

Another question, what is showing as Available Fund on My Account?   does it show $0 or some amount equal to your plan amount?  did you check Transaction history and did it show it got charged twice?

[hairbag1]

@COMPASSIONATE...can you post a screenshot of your most recent PM billing from Transaction History. Make sure to edit out any personal info.

[Anonymous]

@COMPASSIONATE 

yes you can put it the same credit card on other account

but you can't getting one bill for two account 

each account one bill, with only different Email, for each account.

[Anonymous]

 @COMPASSIONATE : Did you have any hiccups when you activated? Like it didn't seem to work and tried again (or the store)?

Is your payment card experiencing any other charges?

What exactly do you mean by "two phone"?