billing

[scubamatt85]

I was just charged twice for the same monthly payment. how do I go about getting one of them reimbursed? 

[pmbc · Accepted solution]

@scubamatt85 

As @softech recommends check your account.  If you were charged twice you can contact CS Agent to help resolve.  Not sure if they will just issue a credit on your account or refund you.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@scubamatt85 you sure it got charged twice?? did it show twice on the credit card?  But one of the two could be a pending charge.

Login to My Account using Incognito mode.  Go to Payment History page and see how many times PM charged you.  Please notw that renewal are shown in 2 lines.  So, a $25 plan will be broken into 2 lines, $10 and $15