billing

[kooks]

I have been billed for something I did not order.. how to I get this fixed?

[hairbag1]

@kooks 

what did you get billed for ? During the regular plan renewal process, your on-file credit/ debit card will get billed for that. Anything else requires you to manually "buy" something.

[hTideGnow]

hi @kooks what did you get billed for?

you can ask support to help to clear it

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@kooks billing related issues can only be addressed by a support agent, 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)