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Good Citizen / Bon Citoyen

Mayor / Maire

HI @dough13   I see you deleted everything, are you able to login now?


Mayor / Maire


@dough13 wrote:

@CS_Agent I need help log in into the self serve its the first time in awhile to make sure a payment went through and it sends an sms verify code  to the phone that does not go through. how will i log in? Ps i dont have access to email either (need sms to reset the password to email as well)



HI @dough13 


is your phone suspended and you cannot receive the SMS?


Open ticket with CS agent and they will help you to change your login to a new email address you have access to

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):