@dough13 wrote:
@CS_Agent I need help log in into the self serve its the first time in awhile to make sure a payment went through and it sends an sms verify code to the phone that does not go through. how will i log in? Ps i dont have access to email either (need sms to reset the password to email as well)
HI @dough13
is your phone suspended and you cannot receive the SMS?
Open ticket with CS agent and they will help you to change your login to a new email address you have access to
https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
