04-11-2022 04:48 PM
When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks.
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04-11-2022 05:33 PM
As others have correctly indicated, it's just the one bucket of 250MB for the $15 plan.
There was prior messaging (about a year ago when PM released a short-lived, province-wide plan) which clearly led some to believe this. Something to the effect the plan included 250MB, then later stated 250MB bonus with auto-pay. This was inaccurate messaging at the time.
I don't believe that messaging is currently listed anywhere - but if it is, make sure to screenshot it and let Public Mobile Customer Support Agents know. Who knows, there may be a one-time data freebie in it for you for bringing it to their attention.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
04-11-2022 04:58 PM
HI @YLvancouver You are getting the bonus already!!
the $15 actually does not come with any data, the 250mb is a bonus they added to it automatically, even if you don't have the Autopay enabled. So, it is a free bonus. (Sorry, you don't get 250+250 mb 😞 )
Enjoy
04-11-2022 04:56 PM - edited 04-11-2022 04:58 PM
On the $15 you will get no data if not on autopay. With autopay you get 250 MB. You don’t get anymore.
04-11-2022 04:54 PM
@YLvancouver - there is only 250mb total on this $15 plan regardless if you have autopay enabled or not.
04-11-2022 04:54 PM
I did get the $2 , but I mean the bonus data. His plan is 250mb data, suppose to get another 250mb data with autopay.
04-11-2022 04:52 PM
04-11-2022 04:50 PM - edited 04-11-2022 04:56 PM
@YLvancouver wrote:When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks.
@YLvancouver Only if you activated a plan before January 25, 2022 and have not since OPTED IN to the new rewards program.
Otherwise, you do not get the $2 autopay bonus.
edit, sorry, ...was thinking Autopay, but obviously you were talking data!