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auto pay rejected according to email and account locked

coelhov
Great Neighbour / Super Voisin

Received an email from Public mobile saying issue with auto pay. CC is OK charge has been processed. Is this legit?

4 REPLIES 4

walker1
Mayor / Maire

@coelhov 

If you're services still work OK, then just ignore that message. It was probably sent out by mistake.

Yummy
Mayor / Maire

Where did email came from? If it is from publicmobileservice@info.publicmobile.ca then it is legit. If not, ignore delete.

Always check your PM account. If it is active you are good to go.

Anonymous
Not applicable

@coelhov 

if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,

all customers getting those message the night before day of renewal.

on the date cycle payment is will automatically renewal.

 

if your services not working,

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

  • Click on Payment
  • Make a Payment
  • one Time Payment 
  • Payment Type: selected other ( Enter the desired payment amount )
  • you will do manually enter Amount:$$ + $1 extra
  • Click ‘Submit’,
  • after payment successful,  you have to do Rebooting your phone
    what is meant by rebooting the device turn off and turn it back on.
  • and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

0PX9O4
Deputy Mayor / Adjoint au Maire

@coelhov 

 

As long as your service is active, you can ignore the erroneous email. There are a large number of threads others have just created about the same issue

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