auto pay and set up account

[Gil1914]

I purchased my sim card at a store and they set up my account there but not auto pay. Can I please find out how I do that? My patience is running out. Nobody to talk to except a stupid robot. What kind of company is this

[hTideGnow]

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@luc-den wrote:

how can i get someone to call me?

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HI @luc-den   You can't

PM support is all online.  But they can offer choice of live chat now.

You will need to open ticket with CS agent  first

To open ticket:    at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But what kind of help you need?  If you don't mind to share , the Community can try to help

[luc-den]

how can i get someone to call me?

[hTideGnow]

HI @Gil1914   

can you login to My Account?

Go to Payment page,  then Manage Payment Method 

[Timer]

@Gil1914 

set up payments

[MrSpock · Accepted solution]

@Gil1914 all help here is online but there is a great community of customers like you that are willing to help, first you need to set up a self serve account with the email you used to activate your account then you can go in there and set up your credit card you may need the assistance of cutomer service now  get a cs agent to do it manually for you,  you will need to open a ticket, to speak to a customer service agent    Click here or use this direct link https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...