auto pay NOT WORKING

[Alicatt_25]

 I have had the same card  attached to my account since opening it 3 months ago  the first psymenfxwas the second payment was fine so why now in the third month  is my autopay not doing its job and bc of this happening I now have a suspended account   why

[derekvan]

I have to remove and than input again my card info for the payment to go thru. It's working again.

[Alicatt_25]

@derekvan

[Alicatt_25]

has urnproblem been resolved yet

[Alicatt_25]

the issue was that may card needed to be revalided for my account to be able to make a purchase from it

[Alicatt_25]

everything has officially been fixed and back to normal thanks everyone for the help

[Alicatt_25]

they say it can take up to 72 hrs for it to be resolved but it's more than likely that it will be taken care of with in the best few hours latest burning can use a voucher and still keep ur autopay it just will renew threw the voucher this month and then use the autopay next month

[Alicatt_25]

that's exactly what I was getting as well they ended up resolving my issue  faster than the allotted time that was given and I have now been able to top up.. it just a verification  process  that  is needed to be done

[gblackma]

@derekvan wjile you wait,  You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe. 

[derekvan]

Having the same problem. My phone stop working this morning.

"Your service is currently suspended due to insufficient funds."

I have AUTOPAY and it was working for the last few months. I've tried to add some funds manually and it shows "Sorry, your credit card was declined by your card provider, so this purchase could not be completed."

Card is OK. 

Submitted ticket and waiting for them to solve it.

[Alicatt_25]

t

[geopublic]

@Alicatt_25  Please keep us updated if the moderator gives you a reason as to why your Auto-Pay failed.

Take care!

[Alicatt_25]

thank I'm in the process of getting it taken care of by a moderator

[geopublic · Accepted solution]

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@Alicatt_25 wrote:

 I have had the same card  attached to my account since opening it 3 months ago  the first psymenfxwas the second payment was fine so why now in the third month  is my autopay not doing its job and bc of this happening I now have a suspended account   why

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@Alicatt_25  Nobody really knows why Auto-Pay fails. Best to submit a ticket to Public Mobile and ask them. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Triguy]

If your service is not working then you could either purchase a voucher and call 611 to make a payment or use recharge.com or ding.com but there is a service charge.

[gpixel]

@Alicatt_25 early auto? did you select a plan to pay for your service?

[Alicatt_25]

I'm talking with a worker now  but yea my auto pay has been enabled for the last two months  with the same card this is the first time it's ever given me a issue  and it did it when I tried to select and early auto yesterday  during the day  seeing as my service would be getting cut off todayv

[hairbag1]

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@tabi159w wrote:

Occasionally Autopay will fail. Does your account status say expired? If so, manually make a payment and service should be restored.

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During the day that the account renews...it'll show as Expired. If the phone is working and Autopay is enabled...not need to manually add anything.

If the phone isn't working, then that's something else.

[Staliger]

@Alicatt_25 Unfortunately, Autopay can fail sometimes. Please do a manual payment through self-service account or by calling 611 for this time. 

[tabi159w]

Occasionally Autopay will fail. Does your account status say expired? If so, manually make a payment and service should be restored.

[hairbag1]

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@Alicatt_25 wrote:

 I have had the same card  attached to my account since opening it 3 months ago  the first psymenfxwas the second payment was fine so why now in the third month  is my autopay not doing its job and bc of this happening I now have a suspended account   why

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If your phone features are still working, your plan is just going through the renewal process. When is your renewal date ? Dial 611 if you need to find out your account status.