add-on subscription Not working

[happyjojo]

Hello,

I purchased a new add-on yesterday and I did not have data.  Can someone please help me if I have picked the wrong plan.  I am in San Diego for another 4 days,  when I am outside my hotel, I have no data.

[happyjojo]

Yes I did. thanks!

[happyjojo]

Thanks @Phil_Adelphus.  I fixed it

[softech]

---

@happyjojo wrote:

how do i do that?

---

@happyjojo 

phone number removed

[happyjojo]

how do i do that?

[Handy1]

@happyjojo  we are just customers like you , use the link in my first reply to you and submit ticket with support  . Ask them to reverse it for you and buy the proper add on and check out what @LitlLdy  mentions about making sure your connected to T mobile or AT&T

[LitlLdy]

---

@happyjojo wrote:

Yes I think I purchased a wrong plan.  I would like to swtich.

---

@happyjojo , please use the link that @Handy1 provided to send a private message to CS_Agent for help in correcting this for you.

Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[happyjojo]

Yes I think I purchased a wrong plan.  I would like to swtich.

[Phil_Adelphus]

@happyjojo  First thing, tap on the v in a circle top right, select edit and remove your phone number since this is a public forum for anyone to see.  For the data problem, first thing is to check whether data roaming is turned on.  We are all customers in the community and cannot see your account.

[LitlLdy]

---

@happyjojo wrote:

Hello,

I purchased a new add-on yesterday and I did not have data.  Can someone please help me if I have picked the wrong plan.  I am in San Diego for another 4 days,  when I am outside my hotel, I have no data.

---

@happyjojo , for your own privacy & security please remove your phone number from your post!

Just to be sure did you purchase a US Roaming Add-On that includes data? If so have you tried manually connecting to TMobile or AT&T?

[Handy1 · Accepted solution]

@happyjojo  first try rebooting the phone , if you picked wrong add on by accident submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437