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add on difficulty

katrinanugent
Great Neighbour / Super Voisin

I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please. 

3 REPLIES 3

hairbag1
Mayor / Maire

plan.jpg

darlicious
Mayor / Maire

@katrinanugent 

If rebooting your phone doesn't work log into your account using secret/incognito mode and check your transaction history to see if you purchased the 200mb add on. Do you see it on your plan and add ons page?

Quigley
Mayor / Maire

@katrinanugent 

Try restarting your phone and see if that works 

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