Promo code use

[Toolboxkev]

My stepmom set up a line with public mobile.And she wanted to use my promotional code, but had difficulty with the process and ended up losing out on that.And now she has a phone line through public mobile that works, and she wants to use my promo code.How can she apply to apply my promo code to her account

[slusagm]

PM can apply the promotion code back.  But your stepmom has to open the ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if any trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hTideGnow]

hi @Toolboxkev 

She can ask PM to add it back for her

Please ask her to  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, she can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to Community inbox within 2 to 4 hours, please check inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage