Change your Plan
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
- If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
- If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
- You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
- Any earned Rewards will be applied on your next renewal after the plan change.
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
- There must be enough funds in your account to cover the full amount of the new plan.
- A new payment cycle starts when you activate your new plan.
- Your plan will not be prorated, which means that any days remaining in your current payment
- Any earned Rewards will be applied on your next renewal after the plan change.
