activation

[gojo]

Step 2 - will not accept my phone number as valid

[Handy1]

@gojo  Whoo hoo we happy it all set and working as it should have a great day @gojo 

[gojo]

Okay looks like I am all set. Thanks again for the help.

[Handy1]

@gojo  If you have a lot of pictures and music stored on phone then yes it can take awhile almost 2 days in background but it should have asked you by now for wifi password and unlock code you used on old phone by now .. assuming this is a iphone 

should be able to call out on it and text on it while it continues to down load emails old texts and what not 

[gojo]

It says it is STILL transferring data - does that seem right??

[Handy1]

@gojo  How you making out now ? Guessing that was all you needed to do . And services working as they should ! 

[dust2dust]

I always turn things off before changing electrical things. That sim is like a piece of circuitry. I know some people hot-swap sims but I just cringe.

[Handy1]

@gojo  No worries that’s what we are here for 

[gojo]

Okay. Thanks for the help!!

[Handy1]

@gojo  You got it .. let us know how that works out may take 20mins or so 

[gojo]

I'm pretty sure I didn't create another account. So now it says it is transferring data - so i just wait to get a message of transfer complete and then continue with prompts, correct?

[Handy1]

@gojo  doesn’t really matter but once it’s in new phone you want to reboot it so off is fine …let’s us know how that goes 

[Handy1]

@gojo  No PM gives free SIM card with purchase of a phone .. ok first check your credit card and make sure you didn’t creat a second account  otherwise your gonna still need support help 

[gojo]

I will try again. Does the phone have to be on or off?

[dust2dust]

You don't need a transfer, you don't need a port, you don't need a sim swap...as mentioned, just pull out the sim from the old phone and put it in the new one. There may be a size issue. If you need the smaller one then the sim can be carefully snapped out of the larger frame.

[gojo]

yes i did try that initially and then which didn't seem to work and then there was this new SIM card with the new phone with instructions to activate SIM card so thought I had to use new SIM with new phone

[Handy1]

@gojo  Then no need to activate ,, just remove SIM card from old phone and put it into the new phone 

[gojo]

sorry - not really understanding the question - just want to transfer to new phone - have an account with PM - old phone is with PM

[Handy1]

@gojo  You just got a new phone ? Just swamp SIM card from old phone and out in new phone then .. or have you and that’s what’s not working you would also want to reboot the phone too 

[dust2dust]

Oh so this is an already activated port the number in deal. Did you try it on a non-mobile browser?

The number is currently on a Telus account? (could be suspended, but not dead)

[gojo]

already existing account - just changed phones

[Handy1]

@gojo  So you want to port number to your already existing account or are your trying to port number to a brand new account and activating SIM card 

edit also the number you want to port into pm is from what carrier ?

[gojo]

No already with PM and have active account

[Handy1]

@gojo  Additional info on porting number 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[Handy1]

@gojo  If it’s Koodo prepaid number you need to activate SIM card first with temp number first then contact support to port number for you 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

telus / Koodo / public mobile all under same umbrella 

[gojo]

It says it is - but it is with Koodo - which I have never been with - I first got number from Telus

[Meow]

First open an account with ANY number. When service is confirmed to be good THEN port your number.

[Handy1]

@gojo  Also are you trying to port number from Koodo pre paid by any chance ?

[Handy1]

@gojo  Check to see if your number is eligible for porting 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do