activation

[JHAYmUMALI]

my phone went for activation process now i cant use my lineplease help as soon as possible

my phone went for activation process now i cant use my lineplease help as soon as possible 

my phone went for activation process now i cant use my lineplease help as soon as possible 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[JHAYmUMALI]

that’s what exactly says

[slusagm]

hi @JHAYmUMALI 

what you see when you say "subscription was gone"?

if you see the message asking to to pick a plan or resume subscription, you need to message PM as suggested above

[Dunkman · Accepted solution]

@JHAYmUMALI 

The website is finicky.  YOu can try to clear cache first, incognito mode or a different web browser. Or try the PM app itself. 

[JHAYmUMALI]

I can login, but the subscription was gone

[slusagm]

@JHAYmUMALI 

when you last have the service? if you just lose the service due to payment issue, and unable to login My Account, ask PM to help.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[JHAYmUMALI]

it’s only my anniversary date like renewal date for my plan

[JHAYmUMALI]

no I didn’t

[JHAYmUMALI]

and the account associated with the number was gone I mean it says there is no account associated with this number

[JHAYmUMALI]

no, I didn’t. It’s just my monthly renewal.

[Dunkman]

@JHAYmUMALI 

More details would be helpful. 

Did you activate a new phone number?  Port over a number from anotehr mobile company?  eSIM versus physical SIM card? Any service at all?