activation time requirement

[PERRYSOOHOO]

I am porting from Fido and have been waiting for three hours without any signs of service still.

[RosieR]

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@PERRYSOOHOO wrote:

I am porting from Fido and have been waiting for three hours without any signs of service still.

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Hi @PERRYSOOHOO what have you done so far?

Have you activated your Public Mobile sim card?  If activation is completed, you should be able to make calls, text, and have data going right away.  If you do not have service for three hours now, your activation failed.

Log in your self serve account https://selfserve.publicmobile.ca/

- click Plans and Add-ons tab

do you see your number there?  if yes, activation is complete.  if not, activation failed.

Contact the Moderator Team, using the links already provided above.

Best wishes

RosieR

[darlicious]

@PERRYSOOHOO 

 Check and see if your credit card was charged. If so contact the moderators to fix your activation. If not try and see if you need to activate the sim card again and start over.

[computergeek541]

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@esjliv wrote:

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@PERRYSOOHOO wrote:

I am porting from Fido and have been waiting for three hours without any signs of service still.

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@PERRYSOOHOO  - 

Was your credit card charged? If so, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

If port is stuck call the number @HALIMACS provided.

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@esjliv @HALIMACS 

The number porting team can fix a stuck port. Howver, that will not fix the fact the account hasn't been activated properly. A Public Mobile moderator is needed for that.

[computergeek541]

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@will13am wrote:

@PERRYSOOHOO , you should have service right away if the activation was completed successfully.  The number porting is a separate item which need not be completed in order for this service to work.  Calls and text would simply go to the old service until the number port is completed successfully.  Check your self serve account to see if it is in active status.  

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That's a very good point. @PERRYSOOHOO , this can't be completely a porting issue. There could be a porting issue, but there's also something wrong as with your account on another level. An incomplete or even failed number port would not prevent outgoing calls, outgoing text messages, and data from working.

[will13am]

@PERRYSOOHOO , you should have service right away if the activation was completed successfully.  The number porting is a separate item which need not be completed in order for this service to work.  Calls and text would simply go to the old service until the number port is completed successfully.  Check your self serve account to see if it is in active status.  

[esjliv]

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@PERRYSOOHOO wrote:

I am porting from Fido and have been waiting for three hours without any signs of service still.

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@PERRYSOOHOO  - 

Was your credit card charged? If so, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

If port is stuck call the number @HALIMACS provided.

[softech]

Porting usually takes 2 hours but sometimes as much as 4 hours.

If you have already replied YES to a FIDO text to confirm you are leaving, then the port should be completed very soon.

Simply reboot your phone,  with the new PM SIM in, every 30 mins to confirm.

If you have not reply YES to Fido text , then you need to call a phone number, as mentioned by @HALIMACS ,  to have it sorted out

[BKNS27]

@PERRYSOOHOO Did you leave your old Fido SIM in your phone? You need to wait for Fido to text you to confirm you are porting your old number. Then it should work right away.

[Gunner123]

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@PERRYSOOHOO wrote:

I am porting from Fido and have been waiting for three hours without any signs of service still.

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@PERRYSOOHOO  hi did you leave your old sim in to receive text for port request you need to respond yes to the port? if so is your phone unlocked?