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activation of my sim card

Mathilita
Great Neighbour / Super Voisin

how can i activate my sim card with a paiement voucher?

1 REPLY 1

softech
Oracle
Oracle

@Mathilita 

 

yes, you can  activate with voucher and not credit card.    What you need to do is not  to activate from the Activation portal directly. instead, you need PM support to help:

 

  1. Open ticket with PM support by direct message them:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
     **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there
  2. PM support reply and ask you for the sim card number, an email address used for the activation (login for My Account).   
    They will activate the account with the sim card.  The account will have status SUSPENDED. 
    PM Support will then sent you the login and password. 
  3. Once the account is setup, you can login to My Account and load your voucher to finally activate the service. 
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