Did activate PM eSIM on yhe wrong phone or you provided PM the wrong IMEI for porting?
If eSIM on wrong phone , you can just download PM app on the right phone and login and buy new eSIM
If wrong IMEI provided for porting, message PM and ask provide them the old provider account number (do not use IMEI)
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
