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PVH · ‎07-21-2026

it keeps telling me to activate , i enter the sim card number and it says in

slusagm · ‎07-21-2026

that means the system cannot find your account, but it is just a system problem and PM can help if you open a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman · ‎07-21-2026

@PVH wrote:
i already have an account , i have activated my sim card . when i log in it keeps telling me to lets activate your plan

I get it. Thank you so much for sharing more information. This means your account is a bit wonky. Send a message to customer service and tell them that issue and they'll fix it up asap!

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

PVH · ‎07-21-2026

i already have an account , i have activated my sim card . when i log in it keeps telling me to lets activate your plan

Chalupa_Batman · ‎07-21-2026

@PVH wrote:
it keeps telling me to activate , i enter the sim card number and it says in

Hello @PVH

It seems you didn't finish your sentence before you pressed send. Can you please give us more details. Please be specific.

softech · ‎07-21-2026

@PVH you have a new Samsung phone?

It is a Samsung policy to setup the phone with an active sim card. (This is something out of PM's control)

As a workaround, you can borrow a sim card from a friend to complete the device setup tirst, set Google account and Samsung account on the phone. After that is set, you can remove the sim card and download PM app from app store and login and buy eSIM