09-22-2025 03:56 PM
Closed my account and I want a balance refunded
09-22-2025 05:49 PM
I hope you ported your number first if you wanted to keep it.
09-22-2025 03:58 PM
hi @Jo_jo13
PM is prepaid, no balance refunded if you already used the service
only exception is if the activation wasn't completed and you didn't use the service. If that is the case, ask PM agent to check and assist.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
