account suspended

[melindajoyce]

Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?

[cavemantoronto]

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@melindajoyce wrote:

Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?

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Check credit card statement if you were charged and look in Public self serve payment history.  If you weren't charged, you need to make manual payment to resume service.

[darlicious]

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@melindajoyce wrote:

Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?

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Unfortunately auto pay is not infallible. To avoid accidental suspension due to auto pay system failures simply manually top up your account before renewal. A couple of minutes of your time prevents hours of frustration.

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.  Also try adding a $1 payment.