account reactivation

[gpkaufmann58]

Good afternoon,

I have just noticed that my account was deactivated and that I am unable to view my existing plan.

I have had this phone activated on hold, and set it up with a recurring payment on my credit card.
What do I need to do to get this reactivated.

Thanks

[hTideGnow]

hi @gpkaufmann58 

if you missed the 90 days grace period for not too long, PM support agent would be able to recover the number for you.  So, wait for their reply and work with them

[gpkaufmann58]

thanks.  It seems to have been deactivate.  It is crazy that it was done without a text message sent beforehand that payments have been missed.

I will send a direct message.

Thanks

[hTideGnow · Accepted solution]

hi @gpkaufmann58 

if you call 1-855-4PUBLIC and enter your phone number, does it tell you the account was on hold/suspended or does it say it cannot find you the account?

if it cannot find the account, then you have missed the 90 days grace period and account was closed. 

anyway,  message PM support agent and ask for help, you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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