account locked out 4 days

[Newby6969]

i can not access my account and was forced to create a new profile with a new email. My phone works fine and i am not behind on any payment. I was in Mexico and since returning my password would not work. I have tried to change it over 5x but it keeps me locked out

How do I get help? This is ridiculous

[hTideGnow]

HI @Newby6969 

what browser you using?

usually just click on the 3 dots or 3 lines on the top right, then choose New Incognito tab , it can be called Private or Secret mode on some browser

[Newby6969]

how does one go online incognito?

[Sansan]

@Newby6969  if you cannot log in message pm directly at the link below for assistance. 

Sometimes going online incognito will help. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437