7 hours ago - last edited 2 hours ago by Dunkman
my account says subscription not acctivated but payment was taken and cannot access anything on my account
2 hours ago
@846
More details would be helpful. Did you activate physical SIM card or eSIM?
If physical SIM card, try to insert into your phone to see any service.
4 hours ago
Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up by CSA). Click Chatbot - Ticket and type TICKET, then follow prompts. Link to create a ticket will be presented.
6 hours ago
Use the link below to contact public mobile directly for further assistance if you cannot access your account .
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Is it a new account?
send a message to CSA to Look into it
