@tboudre2525 wrote:
I have a public mobility account under my own phone. And l am on auto pay with my credit card. My wife also has an account that is also on auto pay from my credit card. The problem is she has not had much contact with public mobility as her phone only has talk only on her account. We tried reasonly to set her up an account but when she puts her email address in it says this is not an active email. Also when she tries to contact yahoo it seems like they have closed her email account. She has created another email account with gmail. The reason I am on my account talking for her account is because she cant access any communication with public mobilty without a registered public mobile email access. So we would like to know how we can get her account reactivated with public mobility with her new email address?
Yahoo is going through some changes these days.
If you're trying to do the Forgot your password? link then yeah if your Yahoo account is defunct then that would be a problem. But logging in here even with a defunct email address would still work.
If you can get in to the self-serve eventually then you are able to change the contact email address but it doesn't change their internal email address they have for you. That would need moderator assistance.
But for what you have going on it seems all roads lead to the moderator.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
