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Your system is wrong

ckck
Great Neighbour / Super Voisin

cannot update credit card info because your system says my postal code is invalid, which it is not.

7 REPLIES 7

ckck
Great Neighbour / Super Voisin

Yes, thanks. I kept getting kicked out, extremely frustrating after composing an in depth, detailed response that must have hit a bit bucket betwen here and eternity.

I ended up sending multiple replies, not knowing which disappeared. I have the feeling there's a few things of a serious nature happening there. Things which never should have happened and which will without question become much worse long before things run the way they should.

It's a shame!

HI @ckck 

only support agent can help.  Did you try the message link? you message them first and they will reply within 4 hours, just keep checking the community inbox for their response

ckck
Great Neighbour / Super Voisin

I have been wasting time since around 2pm today. I have been contacted by Freddy, but I keep having that disrupted because something somewher÷ keeps kicking me out, or resetting. I hope someone somewhere is having some success in reading what I'm trying so very hard to send

when was the last time you tried to login? from what you said, I think the system not able to find your login. Ask PM to help.  you cannot submit ticket using Chatbot, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

ckck
Great Neighbour / Super Voisin

Same postal code since I signed up in 2018. This system is full of errors, it refers to me as a new customer which is not correct.

I tried the links you provided and I got an error message the first few times I tried to send. I don't know if anything got through.

hTideGnow
Mayor / Maire

HI @ckck 

yes, the system could be wrong with postal code.  But is your address a new one ? sometimes the system not update quick enough for new postal codes

but either way, support agent can help to manually add the address and postal code for you

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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