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3 weeks ago
It is my first bill with PM and it was due today, 29th of January. It is showing that automatic top up was processed under payment history but I have this error message stating that my services are on hold as it was expired.
Does it normally take some to reflect my payment cause it is showing as pending charge in my bank account.
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3 weeks ago
This all looks normal. The top screenshots shows you have available funds of $29.
The bottom screen shows that the available funds are put into Automatic Top-up which will pay for the upcoming month payment.
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3 weeks ago
hi @HyojinLee
do you have service now?
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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