Your app is trash

[Noturbussiness]

Your app is absolute trash could not even pay my plan through website is completely useless it’s terrible and very sad to see in 2025 crappy technology it told me a total of 20 times my card could not be accepted then I did it on website and it worked right away your app is garbage 

[hairbag1]

@Noturbussiness 

you're right...the app can be a bit buggy ! I tell my friends to use the web version whenever they need to update payment method as the mobile app is glitch prone. The app is a fairly new thing to Public Mobile...hopefully get those bugs ironed out quickly. Otherwise Public Mobile seems to be a great cell provider as you'll find out. Come back here to the Community Forum if you have any problems or suggestions later on. Welcome aboard.

[Dunkman]

@Noturbussiness 

For some customers, they have issues with the app and not the website.  While others is vice versa.  

Maybe delete the app and re-install the app again.  Or clear cache from the app.  

[slusagm]

if you need to pay , get a voucher first and call 1855-4PUBLIC and load the voucher

if you need to talk to PM, open ticket.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage