You are unable to access the web because one of the following reasons:

[RTB]

Hi

New billing 90 day billing cycle started on Nov 11 and I cannot access the internet being redirected to the public mobile website saying "You are unable to access the web............."

Can you help ???

[will13am]

It looks like yet another 3G speed data plan that failed to renew properly due to broken data counter.  @RTB, when you reach out to the moderator team, ask for some goodwill and see if they will upgrade the plan to the full speed LTE data.  They can move you back after the data counter bug is fixed.  This is ridiculous that the software bug is allowed to persist and cause so much service disruption.

[mimmo]

Are u on the 3g plan? If yes You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread