Wrong plan upon reactivation

[ccyc]

 @Moderator_Team I tried to change my old $37 1 gb plan to the $40 for 4.5 gb promo upon reactivation of my plan, I was charged the equivalent amount for the $40 plan but given the $37 plan with $3 of credit in my account. please help!

[mimmo]

@ccyc it is by design that expired plans can not be changed. I would future date a plan change to lock it in and I would as @LEGO mentioned contact the mod team. They are really good at helping customers in this situation especially if it is a day or two after renewal.

[LEGO]

@ccyc 

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