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Wrong phone number created

gviktr
Great Neighbour / Super Voisin

Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number?

 

Thanks for the help

2 REPLIES 2

dabr
Mayor / Maire

@gviktr   You should be able to login to your self serve account and select number transfer (Profile/Change Number/Number Transfer) and follow the prompts along with keeping the FIDO SIM in your phone until you've received the transfer text and responded with a YES within 90 minutes window.

softech
Mayor / Maire

@gviktr  NO worry,

 

There is a porting team you can call and make the change.  

 

I will message you the phone number.  Check your Community inbox.  Call them