Wrong email

[Uschi]

The email address associated with my public mobile account is incorrect. How do I fix this. My account is still active but I can’t login

[Uschi]

After I created my new eversafe account two days ago, I haven’t been able to login. The account my husband made in 2019 was always with the wrong email address but it wasn’t a problem loginning in and managing my account. Now, I can’t recover my password because it is not connected to the correct email account. 

[TheSterlinger · Accepted solution]

@Uschi 

You would have to submit a ticket to a Public Mobile CS agent to change the email on file.

Use this direct link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To check your message click your avatar then click messages or click the envelope icon.

[will13am]

@Uschi , do you know the email address associated with your account even if "wrong"?  You can login and then manually change it yourself from the profile tab, eversafe ID.