12-26-2023 09:31 PM
Why does my data usage say I’ve used data at 12:27 and 12:28 a.m. Dec 25 when I wasn’t even on my phone? My data billing cycle started today and says I’ve used about 6mb data when I haven’t. How can this be remedied?
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01-05-2024 12:21 PM
Thank you for the clarification!
12-26-2023 09:34 PM
@Kootenays @pm updates its usage history 2x a day so your always seeing the last 12 hours used , also PM has cache issue so
Try again incognito/private mode
And or lap top /computer
OR
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
12-26-2023 09:32 PM - edited 12-26-2023 09:34 PM
PM does not update the data usage constantly. In fact, it only update it twice a day.
So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.
Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info
PM does not update the data usage constantly. In fact, it only update it twice a day.
So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.
And for your 6Mb usage, Public mobile uses about a 5.2mb buffer for your mobile data. This gets reset nightly or when you toggle airplane mode on and turn your mobile data