Wrong IMEI number

[Sadaf99]

I entered the wrong IMEI number during the activation process, leading my activation to be failed. I have already been charged with the subscription fee. How can I enter my number correctly and resume my activation process? I have not yet been assigned an esim or account number. How can I resume and complete the process?

[BKNS27]

@Sadaf99 

Always better use your previous carrier account number rather than the IMEI.

If you didn’t get an email confirmation with the QR code for the eSIM then the account wasn’t activated.

Best to contact a CS_Agent to straighten this up for you but have the old account number handy to avoid further issues.

[Dunkman]

@Sadaf99 

I would suggest contacting customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your account has not been correctly set up.